Frequently Asked Questions
Everything you need to know about your ROYO order.
How are your products packaged for shipping?
We use temperature-controlled, eco-friendly packaging and insulated liners to ensure your food arrives fresh and at the optimal temperature.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the quality and safety of our perishable food items.
How can I track my delivery?
Once your order is dispatched, you will receive an email confirmation with a tracking link to monitor your shipment's progress in real-time.
Are ROYO products suitable for specific dietary restrictions?
We offer a variety of gluten-free, vegan, and nut-free options. Please check the detailed ingredient list and allergen warnings on each product page before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.