Returns & Exchanges

At ROYO, we stand behind the quality of our fresh food products; however, due to the perishable nature of our items, we cannot accept returns but offer a satisfaction guarantee. If your order arrived damaged or failed to meet our quality standards, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and its packaging, especially any damaged areas or quality concerns, within 24 hours of delivery.

• 2.
  Contact Support

  Email our customer service team at support@royo.com with your order number and the photos you captured.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2 business days to ensure it meets our freshness and safety criteria.

• 4.
  Resolution Delivery

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement order at no additional cost.